Intake & Support Worker - Leaving Violence Program

About the Leaving Violence Program

54 reasons is proudly part of the delivery of the Leaving Violence Program, a nationally funded initiative by the Australian Government. The Program supports people leaving, or who have recently left, a partner who uses violence. Through the Program, eligible victim-survivors can access :

• Financial support packages
• Safety supports, including risk assessments, safety planning and tailored referrals

The Program is available to all eligible victim-survivors, regardless of gender or visa status.

The opportunity

We are seeking compassionate and skilled Intake and Support Workers to join our team and play a pivotal role in supporting people leaving violence.

This is a role is a fully work-from-home position, where your support line, intake, triage or client support experience can make a real difference. As the first point of contact, you’ll listen with empathy, assess risk, and connect victim-survivors with the right supports at the right time.

If you thrive in fast-paced environments, can manage sensitive conversations with care, and want your work to change lives, this role is for you.

What you’ll do

• Answer calls and online enquiries with empathy and professionalism
• Conduct thorough family, domestic and sexual violence risk assessments as a core part of your daily role
• Develop and update detailed safety plans with victim-survivors, ensuring risks are actively monitored and addressed
• Explain program eligibility and guide people through the application process
• Connect victim survivors to appropriate support services where required
• Assist with safety planning, referrals and mandatory reporting where required
• Monitor evolving risks and update support plans accordingly
• Maintain accurate records and collaborate with colleagues and partner services
• Track your queue and working time using Genesys
• Receive, update and maintain records and notes using Salesforce, ensuring accuracy and consistency
• Adapt and contribute to program improvements as the service evolves, helping shape a stronger, more effective national program
• Be flexible and adaptable to undertake any function across the client journey, supporting victim survivors as program needs evolve

About you

To succeed in this role, you will need to meet the following :

• Bachelor’s degree in social work (or equivalent)
• Eligible for registration with at least one professional body : AASW, ACA, AHPRA or PACFA
• Willingness to undergo checks : Working with Children Check, National Police Check, right to work, qualifications and professional membership verification
• Available to work between 8 : 00 am – 6 : 00 pm in your time zone

Experience

• Proven experience in a support line, intake & triage, crisis response or high-volume client support role (telephone / online intake or triage experience in a relevant context is highly regarded)
• Extensive, hands-on experience in conducting risk assessments and developing safety plans in FDSV contexts (daily practice, not occasional exposure)
• Experience engaging with culturally diverse communities, including Aboriginal and Torres Strait Islander peoples
• Confidence using client management and recording systems (e.g. Salesforce or similar CRMs), and ability to manage queue / time tracking through systems such as Genesys
• Ability to manage sensitive conversations with empathy, resilience and professionalism
• Agility and willingness to adapt as the program evolves - contributing ideas, identifying improvements and building on program strengths
• Flexibility to take on different responsibilities and functions within the LVP Program as needed, as the Program grows and evolves

We strongly encourage Aboriginal and Torres Strait Islander candidates and Culturally and Linguistically Diverse candidates to apply.

A place to belong :

At 54 reasons, we invest in the development and wellbeing of our people. Our workforce is approximately 600 people strong, and proudly diverse, whether in race, ethnicity, gender, age, disability, sexuality, cultures and beliefs.

It takes all types of people to do the challenging work we do. We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including :

• A flexible, remote work opportunity that will see you work from home all week
• Award rate salary (SCHADS Level 5.1 - currently $51.00 per hour) plus super and full salary packaging benefits - use this link to see how much this benefit could mean to you!
• Internal employment and development opportunities
• Multiple additional leave options to use in a range of ways to ensure you’re able to perform at your optimum
• Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program
• Celebrate and feel supported in your diversity. We’ve established internal networks to support our diverse workforce, foster inclusion and allow you to bring your whole self to work (if that’s what you want!) (Pride@Save, Parents and Carers@Save, Mental Wellness Alliance, Disability@Save, First Nations Advisory Committee).

Follow this link for the full list of our employee benefits.

Does this sound like the place for you?

We’d love to hear from you. Submit your cover letter and resume below.

Your cover letter should include answers to the following screening questions :

• Are you eligible for professional registration with any of the following governing bodies? ACA, PACFA, AASW or AHPRA
• How many days per week are you seeking ideally? (3 days per week minimum)
• Do you live in an area with a reliable 4G network?

Applications Close : Sunday 19th October 2025.

Position Description : Intake and Support Worker LVP

For more information about this position, please contact our Service Manager Bianca Nash on bianca.nash@54reasons.org.au. Or for more information about a career at Save, visit our Careers Page.

We have tested our application process with diverse groups in mind, with the intent to ensure its straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we didn’t quite hit the mark for you, please let us know at people.culture@savethechildren.org.au. We’re dedicated to ensuring Save the Children Australia is a place where everyone can feel supported – no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme.

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.

If you are having any issues with uploading your application for this role, please contact people.culture@savethechildren.org.au for further support.