Voice based On-Call Customer Support

About the role

Looking for an energetic Voice-based on-call customer support professionals who are strong in Electrical / Electronic domain basics for troubleshooting of various BMS (Building Management System), HVAC Assets of Customers across the Globe. Individual must be willing to work in Night Shifts.

Roles & Responsibilities :

Support & provide service via calls, emails, and tickets

Work on provided offline activities with accuracy and efficiency

Document all offline activities

Follow given SOP’s and flag any unresolved issues, escalations to L2

Ability to diagnose and analyze technical problems

Analyse different systems and energy data to find potential for energy optimization.

Work on projects that requires data mining, analysis & presentation

Follows up and meets commitments to customer

Flexibility towards shifts and week offs as per requirement

Flexibility to support multiple projects / customer

Gather insights and analyze through AI driven tools

Ability to be flexible to meet SLA

Ability to complete assigned deliverables within timelines.

Experience : 1 to 2 years of customer Voice Support experience preferably for the US Region. Education : Only Bachelor of Engineering (BE)-Electonics / Mechanical / Electrical Benefits : We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.

Make yourself a priority with flexible schedules, parental leave.

Drive forward your career through professional development opportunities.

Achieve your personal goals with our Employee Assistance Programme.

Our commitment to you : Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.