Platform Support Engineer for AI Solutions

Job Title : Platform Support Engineer for AI Solutions | Experience : 3-5 Years

About the Role :

We are seeking a proactive and skilled Platform Support Engineer to join our team, supporting cutting-edge AI-based solutions. This role is vital in ensuring the reliability, performance, and scalability of our AI platforms and services. You will collaborate closely with engineering, data science, and product teams to troubleshoot issues, optimize performance, and deliver exceptional support.

Key Responsibilities :

• Provide technical support for AI platforms, tools, and services across development, staging, and production environments
• Monitor system performance, availability, and reliability using observability tools (e.g., Prometheus, Grafana, ELK)
• Troubleshoot and resolve issues related to infrastructure, APIs, data pipelines, and model deployment
• Collaborate with DevOps and Engineering teams to implement automation, CI / CD pipelines, and infrastructure improvements
• Maintain documentation for support processes, known issues, and resolutions
• Ensure compliance with security and data governance policies
• Participate in on-call rotations and incident response activities
• Assist in onboarding new users and teams to the AI platform

Required Skills & Qualifications :