Specialist - Training

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

Location : Mumbai / Pune

About the role : Responsibilities

• Training Delivery : Conduct engaging and effective training sessions on all schedule change policies, procedures, and relevant systems for new hires and existing agents.
• Content Development : Develop, update, and maintain training materials, job aids, and resources specific to schedule change processes.
• Knowledge Transfer : Ensure trainees fully understand complex schedule change scenarios, including rebooking, cancellations, involuntary changes, and compensation policies.
• Performance Coaching : Assess trainee comprehension and practical application of knowledge, providing constructive feedback and one-on-one coaching to improve performance.
• System Proficiency : Train agents on the effective use of relevant systems (, GDS, internal tools) for processing schedule changes accurately and efficiently.
• Policy Adherence : Emphasize and ensure adherence to all company policies, airline regulations, and quality standards related to schedule changes.
• Continuous Improvement : Stay up-to-date with any changes in schedule change policies, system updates, and industry best practices to integrate them into training.

Collaboration : Work closely with Operations, Quality Assurance, and other training team members to identify training needs and contribute to overall performance improvement.

Requirements