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Customer Support

Customer Support

CreditAccess Grameen LimitedChennai, Tamil Nadu, India
12 hours ago
Job description

Job Summary :

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives . This is an excellent opportunity for freshers who wish to start their career in customer service. Training will be provided, and no prior work experience is required.

Key Responsibilities :

  • Handle inbound and outbound customer calls in a professional manner.
  • Assist customers with inquiries related to products, services, or processes.
  • Provide accurate information and resolve basic customer issues.
  • Escalate unresolved queries to the appropriate department.
  • Maintain call logs, records, and update customer information in the system.
  • Ensure customer satisfaction through effective communication and problem-solving.
  • Follow company policies, processes, and quality standards.

Skills & Competencies :

  • Good communication skills (verbal & written).
  • Active listening and patience in handling customer queries.
  • Basic computer knowledge (MS Office, email, data entry).
  • Ability to work in a team and adapt to new processes.
  • Positive attitude and willingness to learn.
  • Qualifications :

  • Minimum : Graduate (any stream).
  • Freshers are welcome; no prior experience required.
  • Fluency in Malayalam Language
  • What We Offer :

  • Comprehensive training program.
  • Supportive work environment with growth opportunities.
  • Attractive salary package.
  • Opportunity to build a career in customer service.
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    Customer Support • Chennai, Tamil Nadu, India

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