IT Service Desk Analyst / System Administrator

Company Description

At Innovun Global, we ignite digital transformation through bespoke technology, marketing, and AI-driven solutions tailored for ambitious businesses. By blending bold thinking, advanced tech, and strategic insight, we empower organizations to achieve measurable results and maximize ROI. We partner with clients to challenge the status quo and create intelligent, transformative solutions that drive innovation and lasting growth. Our teams believe that true innovation occurs where courage meets collaboration, always putting people at the heart of progress.

Role Description

Seeking an experienced IT Service Desk Analyst / System Administrator with 6+ years of hands-on experience in enterprise IT support. The ideal candidate will possess advanced skills in MS SQL database management, expertise with ServiceNow, strong experience in Active Directory and Azure Virtual Desktop, and a wide knowledge of Windows server environments and related troubleshooting domains.

Key Responsibilities

• Perform regular MS SQL database backups, restores, and validations of complex SQL queries.
• Manage user support / ticket requests via ServiceNow platform, ensuring SLA compliance and accurate recordkeeping.
• Administer Active Directory tasks : password resets, account unlocks, group creation, enforcement of AD policies, and user profile resets.
• Deploy, configure, and troubleshoot Azure Virtual Desktop environments.
• Conduct root cause analysis and resolve escalated technical issues involving Windows OS, IIS, and digital certificate management.
• Support users with basic and advanced system troubleshooting, maintenance routines, and IT asset management.
• Document support solutions, create self-help knowledge articles, and mentor junior support analysts.
• Collaborate with infrastructure and application teams for escalated issues, upgrades, and change implementations.

Required Skills & Qualifications

Preferred Certifications

Apply Now – talent@innovunglobal.com.