Commercial Writer, UX & Tech-Enabled Instructional Design

Description

The Commercial Writer, User Experience (UX) & Tech-Enabled Instructional Design, serves in a content development role in support of Incentive Compensation Staff and User education. This individual is responsible for implementing solutions designed by the IC Process team. They serve as the writer on project teams, interacting with the Learning Strategist and the client. They work collaboratively with the assigned Process Manager to assess client needs and align on the approach, then create deliverables accordingly.

They may also be tasked with delivering or facilitating training or train-the-trainer sessions. This role also supports the team by vetting new software platforms and technology-enabled solutions from a user experience and use case perspective, including creating supporting content, storyboards, and presentations for internal and external teams of findings and / or proposed solutions. This role directly supports the corporate strategic theme of Tech-Enabled Solutions with an always-on innovation mindset.

This individual specializes in writing for deliverables that incorporate newer digital and technical formats, serving as a technical and subject matter expert to support innovations in training and learner experience. They frequently work at the intersection of instructional design and user experience for tech-enabled solutions. Deliverables may require platform-specific writing across mediums, with a point of view that integrates multiple dimensions of instructional design, technical requirements, and creation of purposeful, audience-aligned content.

This includes content development for videos, websites, web-based / mobile / tablet applications, and learning management systems, as well as additional and emerging delivery methods, including virtual and onsite meetings and events. To tailor user-centered learning experiences that are intuitive, they leverage a technical mindset, familiarity with new virtual / digital channels, and direct experience with the latest platforms. As such, they may be asked to share their technical and subject matter expertise with the IC Services teams. In support of business development efforts, they collaborate to determine training needs, tailor pre-sales strategies, and propose recommendations. This includes using their specialized knowledge to estimate the level of effort and skillsets required for new deliverables.

This may be a remote or office-based position.

JOB RESPONSIBILITIES (duties may include, but are not limited to the following)

Writing Responsibilities

• Collaborates with Incentive Compensation team to validate needs and the proposed solution.
• Collaborates with Incentive Compensation team to create outlines / strawmen / design documents for assigned deliverables.
• Collaborates with the Incentive Compensation team to execute project strategies and build intuitive learning experiences.
• Works with an accountable Learning Strategist on projects or assumes the accountable Learning Strategist role for UX / Tech projects to develop assigned deliverables in alignment with project budget.
• Applies Learning Strategy, user experience, and instructional design principles to optimize writing approaches for assigned deliverables (e.g., eModule transcripts, presentations, workshops, tools, job aids).
• Uses best practices for writing, taking into account existing Learning Strategy intellectual property that can be leveraged, what aligns with the budget for the project, and what is most effective for business needs.
• Adjusts writing styles, language, and tone for different types of deliverables (e.g., training communications, evaluations, post-training surveys such as Kirkpatrick, assessment methods and other associated deliverables).
• Develops documentation for relevant training logistical and preparation support, including scheduling assistance, printing guides, and facilities requirements.
• As needed, assists in developing Incentive Compensation intellectual property.
• As needed, assists in developing and maintaining role-specific training programs / curricula.
• The ability to communicate clearly and effectively is critical to this role.

Cross-Functional Responsibilities

Business Development Responsibilities (As Needed)

QUALIFICATION REQUIREMENTS

Experience

Required :

Preferred :

Education

Required :

Preferred :

Skills

Required :

Preferred :

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our to stay connected to additional career opportunities.

Why Syneos Health We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives

Syneos Health companies are affirmative action / equal opportunity employers (Minorities / Females / Veterans / Disabled)

Skills Required

Microsoft Office 365, camtasia, content management systems , Adobe Creative Suite