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▷ [Apply in 3 Minutes] Team Leader-Operations
KBL ServicesIndia6 hours ago
Job description
TL for Outbound Voice Process
Monitor team performance , ensure SLA are met. Monitoring daily operations KPIs for the team
Managing escalations and resolving complex issues
Conducting training sessions for new hires
Problem-solving capabilities
Required Candidate profile
Ensuring effective communication within the team
Reporting progress to higher management
Strong communication skills and interpersonal skillsAdherence to company policies and client requirements
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