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Problem Manager
Problem ManagerConfidential • India
Problem Manager

Problem Manager

Confidential • India
24 days ago
Job description

We have a new opportunity for 'Problem Manager' with our client. Interested candidates send me your CV to [HIDDEN TEXT]

Title : Problem Manager

Duration : 6 Months Contract with possible extension

Location : Remote

Job Description :

Required Skills & Experience

  • Proven experience in problem and incident management within banking technology environments.
  • Strong understanding of core banking platforms (e.g., Oracle FLEXCUBE) and their dependencies
  • Hands-on experience with AI-based problem detection tools , log analytics platforms (e.g., Splunk), and ITSM tools (e.g., Helix)
  • Familiarity with ITIL processes , especially around service stability, RCA, and SIP governance
  • Excellent communication and stakeholder management skills.
  • Ability to lead cross-functional investigations and drive consensus on resolution paths.

Preferred Qualifications

  • ITIL Foundation or Practitioner Certification.
  • Experience with AI / ML tools for predictive analytics in IT operations.
  • Exposure to cloud platforms (Azure, AWS) and hybrid infrastructure models.
  • Prior experience in managing service improvement plans and action trackers [8].
  • Interested candidates send me your Cv along with below details :

    Expected salary :

    Notice Period :

    Current Location :

    Nationality :

    Skills Required

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