📍 Location : Bangalore, India | Hyderabad | Chennai
Years of exp : 8 to 12 Yrs
🌐 Global Delivery Model (India–UK)
We’re looking for an experienced Dynamics 365 CE Functional Consultant to lead TLC implementation projects and deliver exceptional business solutions.
Key Responsibilities
- Conduct requirement workshops with stakeholders (Sales, Operations, Clinical, IT).
- Design functional solutions for D365 Sales , Customer Service , and Power Platform .
- Configure core CRM entities : Quotes, Products, Price Lists, Appointments, Cases.
- Document end-to-end business processes for Quoting, Pricing, and Booking .
- Prepare Functional Design Documents (FDD) and validate technical feasibility.
- Support SIT , coordinate UAT , and assist with training & change management.
- Act as the primary liaison for business requirement clarifications.
What We’re Looking For
7+ years in Dynamics 365 CE (Sales, Customer Service) implementations.Expertise in Quotation, Pricing, Case Management processes.Hands-on experience with Power Platform (Power Pages, Power Automate, Dataverse).Strong knowledge of CRM integrations (preferably healthcare domain).Skilled in creating BRDs, FDDs, user stories in Agile environments.Familiarity with Azure AD B2C , security roles, and data governance.Excellent communication and client-facing skills.Preferred
Healthcare CRM or patient journey automation experience.Worked in global delivery model (India–UK).Microsoft certifications ( MB-210 , MB-230 ).