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Kinaxis Rapid Response Consultant

Kinaxis Rapid Response Consultant

vueverse.Lucknow, IN
20 hours ago
Job description

Role Overview

We are looking for a Kinaxis AMS Support Consultant to provide application management, issue resolution, and functional support for Kinaxis RapidResponse. The ideal candidate will assist with day-to-day operations, troubleshooting, and small-scale enhancements to ensure smooth system performance post-implementation.

Key Responsibilities

  • Provide Level 2 / 3 functional and technical support for Kinaxis RapidResponse modules (Supply, Demand, S&OP, Inventory, Capacity).
  • Perform root cause analysis , troubleshoot system and data issues, and provide timely resolutions.
  • Assist in minor configuration changes , workbook and dashboard modifications, and report building.
  • Work with business users to understand issues, document solutions, and manage service tickets (ServiceNow / Jira).
  • Support data validation and reconciliation between Kinaxis and source systems (ERP, SAP, Oracle).
  • Collaborate with internal COE or Kinaxis team for escalations and version upgrades.
  • Ensure change requests and fixes follow proper testing and release processes.
  • Create and maintain knowledge base documents, SOPs, and user guides .

Required Skills

  • 2–5 years of experience supporting Kinaxis RapidResponse or similar supply chain planning tools.
  • Hands-on experience in supply chain processes such as demand / supply planning, MPS, and S&OP.
  • Knowledge of data integration, data mapping, and data validation principles.
  • Experience with SQL / Excel for data analysis and issue diagnosis.
  • Familiarity with incident management tools like ServiceNow or Jira.
  • Strong problem-solving and communication skills.
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    Consultant • Lucknow, IN