Assistant Manager CQA Engine

Responsibilities & Key Deliverables

• Monitoring of Field failures related to Engine aggregate
• Responsible for reducing Repairs Per Hundred (RPH) & warranty cost
• Analysis of field complaints & providing solution as fast as possible
• Coordinating with Customer care team for effective and immediate customer Complaint resolution
• Field visits for onsite analysis & understanding applications / Usage
• Providing field fix
• Deployment of current learnings on new product to ensure first time right new product
• Systematic approach of problem solving using some of the advanced problem solving tools
• Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution
• Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution
• Participate in DFMEA, PMEA
• Preferred Industries
• Engineering
• Automobile
• Education Qualification
• Educational Qualification : B E (Mech / Auto)
• General Experience
• 5-10 Years, exp in Field Quality preferred
• Critical Experience
• Fully conversant with QMS
• Thorough knowledge of Engine working (BS4 / BS6)
• Thorough knowledge of Engine parts & its Function
• Experience in Engine testing will be an added advantage
• Engine trouble shooting
• System Generated Core Skills
• 7 QC Tools
• Advanced Product Quality Planning (APQP)
• Analytical Thinking
• Auditing
• Communication Skills
• Failure Mode and Effects Analysis (FMEA)
• Interpersonal Skills
• ISO TS 16949 Quality Management
• Lead Generation
• Management Information System (MIS)
• Measurement System Analysis (MSA)
• Metallurgy
• Presentation Skills
• Product Knowledge & Application
• Statistical Process Control (SPC)
• Teamcenter
• Enquiry Management
• Quality Control
• System Generated Secondary Skills

Skills Required

Product Quality, Auditing, Trouble Shooting, Fmea, Quality Management, Mis