Branch Manager - Gold Loan
ConfidentialMadurai5 days ago
Job descriptionCoach, mentor, and provide timely feedback to branch employees, fostering a high-performance culture. Facilitate training sessions to enhance employee skills and professional development. Prepare accurate and timely reports on branch performance and operational metrics. Use data insights for identifying areas of improvement and making strategic decisions to grow the Gold Loan business in the catchment area. Implement customer engagement strategies to acquire new customers and improve retention. Assist clients throughout their gold loan financing journey, addressing their needs and concerns promptly. Maintain and enhance the quality of the gold loan portfolio by driving growth actions. Ensure timely and effective collection efforts and manage provisions for NPAs to maintain branch financial health and compliance. Maintain accurate valuation of gold ornaments pledged, ensuring compliance with company policies and audit standards. Verify weight and purity assessments using methods like acid and salt test, scratch test, weight test, smell test, flexibility test, and sound test. Ensure proper storage and safety of gold and cash assets in branch vaults. Ensure branch operations follow compliance norms related to opening and closing procedures. Oversee and validate safe operations by designated employees, maintaining strict adherence to company policies. Uphold safety standards for branch infrastructure, ensuring a secure and risk-free environment. Protect gold assets stored in branches and vaults, maintaining rigorous security standards.
Responsibilities :
Branch-Level Activities :
- Manage and oversee the Gold Loan portfolio of the branch, ensuring effective utilization and growth.
- Lead all branch activities to drive business growth including loan disbursement, cash management, vault keeping, customer service, and compliance with company policies.
- Collaborate with the team to drive field marketing activities, promoting gold loan schemes and enhancing brand visibility.
Team Leadership :
Reporting and Analysis :
Customer Engagement :
Business Quality Performance :
Valuation and Compliance :
Risk Management :
Skills Required
Branch Operations, Sales Management, Team Leadership, Customer Engagement
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Branch Manager • Madurai
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