Client Relationship Executive

About Easify :

Easify is our all-in-one communications portal that helps businesses stay connected with their customers through messaging, automated workflows, and actionable insights. We're looking for a proactive and customer-focused Client Relationship Executive to build lasting relationships with our US-based clients and ensure they have a seamless experience using our platform.

Role Overview :

As a Client Relationship Executive, you will be the primary point of contact for customers—helping them onboard, guiding them through the platform, addressing compliance and subscription-related concerns, and ensuring they derive maximum value from Easify. This role involves a mix of customer communication, compliance monitoring, sales conversion, and support coordination, requiring near-native English communication skills and flexibility to work during US business hours (night shift).

Key Responsibilities :

• Compliance Monitoring : Review and ensure adherence to compliance standards while sending SMS and other communications through the platform.
• Customer Reach-out : Engage with subscribed customers and encourage them to complete the onboarding and setup process.
• Subscription Retention : Reach out to customers who cancel or express dissatisfaction, understand their concerns, and take proactive steps to improve retention.
• Chat Support & Product Promotion : Interact with customers via chat, address queries, and promote Easify's features when appropriate.
• Demo Calls : Attend and conduct demo calls for prospective customers to showcase the platform's features and benefits.
• Lead Conversion : Reach out to potential clients through calls and convert qualified leads into active users.
• Onboarding & Relationship Building : Welcome new clients through onboarding calls, ensure they're comfortable using the platform, and maintain positive long-term relationships.
• Customer Support Coordination : Collaborate with internal teams to resolve escalated issues promptly and effectively.
• Documentation : Maintain clear and organized records of customer interactions, issues, and resolutions in the CRM system.

Qualifications & Skills :

Skills Required

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