Customer Relations Officer

About the Company

Established in 1996, Hilite Group is a diversified conglomerate headquartered in Kozhikode, Kerala. The group has significantly influenced Kerala's modern landscape through its presence in various sectors including real estate (residential, commercial, and retail), interior design, business paths, education, health care, entertainment, and F&B.

About the Role

Act as primary contact for customers and handle all enquiries professionally.

Responsibilities

• Manage leads, follow up with potential clients and ensure timely conversions.
• Provide information about property features, pricing, and documentation during client interactions.
• Coordinate and conduct property site visits for clients.
• Maintain customer reports and update information in CRM systems.
• Address customer queries, complaints, and service issues promptly.
• Coordinate with internal teams, such as sales, accounts, and legal for smooth customer service.

Qualifications

Required Skills