Senior Specialist WFM Planning

At TTEC, we're all about the Human Experience. Elevated. As a Senior Specialist - Workforce Management – Planning in Ahmedabad,you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Have a passion to solve work puzzles Are you looking for an opportunity to experience something new each day In this role, you'll bring your creativity and individuality to make sure correct staffing is in placeand proper adjustments are madebased on the clients' needs. With a passion to continuously improve processes, you'll analyze and comparestaffing and revenue reports from the pastto prepare daily, weekly, and monthlyreports to make recommendations for upcoming months. Enjoy thinking about the big picture and planning for the future to support the team and clients You'll make sure scheduling policies are followed as you survey the landscape for what's ahead and support the business in this key planning role.

You'll report to the Manager . You'llimpact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, You'll

• Pinpoint areas for improvement through monitoring call volumes, managing agent staffing, scheduling processes, and forecasting future needs for a successfulclient program
• Use your knowledge and understanding of client needs to analyze and prepare staffing reportswhile comparing new information to old reports
• Forecast and recommendstaffing headcounts on a long-term basis
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks
• Work across many departments to implement existing and new processes built for success

What You Bring to the Role

What You Can Expect

Skills Required

Wfm, Data Analysis