Software Support Engineer (Adaptive Planning)

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Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

The Workday Adaptive Planning Support team is looking for an experienced support engineer who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues.

About the Role

The support engineer is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Financial Planning Reporting and Integration products and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization enjoys working with customers has some understanding of programming and has experience working on SasS based enterprise web applications.

Location & Shift

This position is based in the Workday Pune office. Candidates should be local to the Pune area or must be willing to relocate to Pune. Candidates will be expected to work from the office at least 50% of the time. Typical shift will be from 8am - 5pm IST. Participate in on-call rotation to provide after-hours support when needed.

About You

Basic Qualifications

5 years experience in a Support related role with 2 years experience as a support engineer preferred in an enterprise software product

Experience managing highly escalated cases across multiple enterprise customer accounts.

Working knowledge of Linux SQL DBMS and any of the following : C# or any other programming language

Other Qualifications

Excellent analytical skills and ability to come up with solutions / workarounds to complex problems

Excellent written and verbal communication skills combined with the ability to communicate with users at all levels and varying technical ability

Proactive empathetic team player who is responsive to customer needs and concerns

Have attention to detail and deep understanding of support best practices

Experience collaborating with internal development and / or QA teams acting as a customer advocate.

Had previous experience or knowledge of finance and / or financial planning software applications or integrations

Have these technical skills :

Web Services / API

ETL Pentaho Integration Implementation or Support

Jenkins & Git

K8s and Docker

ELK / any log aggregation tool

JavaScript

Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability contact us at

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds : in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

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Key Skills

International Development,Accountancy,C#,ESL,Java,Jboss

Employment Type : Full-Time

Experience : years

Vacancy : 1