Manager Invoice to cash

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook

We are inviting applications for the role of Manager - Invoice to Cash.

We are looking for someone with extensive knowledge and understanding of entire OTC process with expertise in managing a team of OTC analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in OTC

Responsibilities

In this role you will be responsible for all the activities related to O2C domain

Manage and Own the end-to-end OTC process with minimum supervision

Maintain strong customer relations & business acumen

Responsible for all the activities related to Order to Cash domain including order management and fulfilment credit management claims and collections

Awareness / understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process

Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision

Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes

Leverage appropriate advanced and sophisticated methods and approaches to synthesize clean visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need

Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights.

Actively manage the business continuity plans for the process

Ability to meet outlined and expected standards of timeliness and accuracy in completion of work through prioritization of team tasks

Continuous coaching and developing Managers & Assistant Managers : hire assess and document performance

Support team priorities and initiatives and effectively manage workload

Team management & negotiation skills. Must have a Problem-solving attitude

Lookout for automation opportunities to bring efficiency

Partner with Human Resources to handle client engagement staffing levels develop employees manage performance issues and / or gaps succession planning and employee retention

Confirm that proper escalation procedures are followed according to established business practices

Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership

Understanding and Reporting of Service Level Agreement

Deliver the required data for audit purposes

Exposure to Six Sigma training preferred drive team to continuously improve in key operational metrics analytical mindset to identify QPA / RPA opportunities and work with LDT team for implementation

Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration between team members to meet deliverables

Making the accounting process controls established through the internal policies

Daily Quality Check for the matching which team has matched.

Qualifications we seek in you!

Minimum Qualifications

B. Com Graduate or equivalent experience. Should be Analytically & Academically sound

Must have prior work experience in OTC domain

Excellent Leadership skills. Demonstrated experience in resource management team performance management recruitment and training

Excellent knowledge of MS Office and Excellent communication & presentation skills mandatory

Experience in creating implementing & driving Structured Action Plans

Preferred Qualifications / Skills

L3 Manager experience preferred

Exposure to Six Sigma training preferred

Experience with international process transition would be added advantage

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other wayExamples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Manager

Key Skills

Anti Money Laundering,Marketing & Sales,Gas Turbine,CNC,Jpa

Employment Type : Full-Time

Experience : years

Vacancy : 1