A key member of the WNS Operations team responsible for leading-motivating-grooming & developing a team of 15-20 team members to facilitate achievement of SLA .Should effectively liaison with various departments within WNS to gain support and resolve issuesIs also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiencyUnderstand the different areas of operations-including process knowledgeSuccessfully to handle a team of 10-15 FTEsEffective work allocation for teamMake sure that all Service Level Agreements are metEffective management of pipeline-quality and new projectsEnsure accurate and timely reports are sent to the management on timePeople Management-Regular reviews / 121s / Appraisals conductedAnalyse training needs for teams and provide supportQualifications :
minimum 1 year of People management experience
Graduate
Remote Work : No
Employment Type : Full-time
Key Skills
Business Continuity Planning,Hair And Beauty,Facilities Management,Advocacy,Food & Beverage,Backend
Experience : years
Vacancy : 1