Customer Success Associate - International Process
ConfidentialIndia, Faridabad9 days ago
Job descriptionHandle inbound and outbound calls, chats, or emails from international customers. Provide prompt, accurate, and empathetic assistance for customer queries or concerns. Analyze customer issues and ensure first-contact resolution wherever possible. Escalate unresolved or complex issues to higher support tiers when necessary. Maintain detailed and accurate documentation of all customer interactions. Ensure adherence to process guidelines, SLAs, and quality parameters. Collaborate with internal teams to improve overall customer experience. Stay updated on product knowledge, policies, and procedures. Demonstrate a positive attitude and maintain professionalism under pressure. Competitive salary with performance-based growth opportunities Exposure to global customer experience standards Supportive work culture with professional development programs
Job Title : Customer Success Associate (International Process)
Location : Gurugram, Haryana
Work Mode : Work from Office
About The Role
We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.
As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.
Key Requirements
- Excellent English communication skills (C1 level – mandatory)
- Education : Graduates and Undergraduates both are eligible
- Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
- Salary : Up to ₹35,000 CTC (₹30,517 in-hand)
- 5 Days Working with 2 rotational week-offs
- Rotational Shifts (24 / 7 environment)
- Two-way cab facility available (for hiring zone only)
Roles & Responsibilities
Why Join Us
Skills : - Customer Relationship Management (CRM), Customer Service, Customer Support, Customer Success, Customer Retention, Business Process Outsourcing (BPO), English Proficiency, Subject-matter expert and Problem solving
Skills Required
Customer Success, Problem Solving, Customer Support, English Proficiency, Customer Service, Customer Retention
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Customer Associate • India, Faridabad
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