Regional Business Improvement Partner

Experience : State : City :

Department- Product & Process, Business Operations

Designation- Deputy Manager

Essential Qualification- Bachelor’s Degree in Business Administration, Economics, Finance, or related field.

Preferred Qualification- Master’s Degree

Role Summary

As a Field-Level Regional Employee specializing in Process Improvement and Market Analysis, you will play a crucial role in optimizing our operational processes and enhancing our understanding of market dynamics. You will work closely with our field teams, branch managers, and headquarters to implement strategies that drive efficiency, effectiveness, and growth within our microfinance operations. If you are passionate about driving positive change, improving operational efficiency, and making a difference in the lives of underserved communities, we encourage you to apply for this exciting opportunity. Join us in our mission to empower individuals and transform communities through microfinance.

Job Description

• Conduct comprehensive assessments of existing operational processes and workflows at the regional and branch level.
• Identify inefficiencies, bottlenecks, and areas for improvement in loan disbursement, repayment, centre meeting and client servicing processes.
• Monitor and evaluate the impact of process improvements on key performance indicators such as loan portfolio quality, center meeting, CGT / GRT, client satisfaction, and operational costs.
• Collaborate with branch managers, field staff, audit, IT, training, and Marcom teams to develop and implement process optimization initiatives.
• Provide support and guidance to them on new processes, tools, and best practices for improvement.
• Conduct market research and analysis to identify emerging trends, opportunities, and threats within the microfinance sector at the regional level.
• Monitor competitor activities, product offerings, and pricing strategies to inform our market positioning and strategy.
• Analyze client demographics, preferences, and behavior to identify opportunities for product innovation and expansion.
• Prepare regular reports and presentations summarizing key findings, insights, and recommendations from process improvement initiatives and market analysis activities.