Customer Success Manager (Founding Team)

About Us

At Bitscale, we're a tight-knit, ambitious team of IIT Kanpur grads building a signal-first GTM automation platform that makes SDRs and growth teams 10x more effective .

We've spent years at places like JP Morgan, HSBC, Nanonets, and CityMall , and now we're building the next big thing from the ground up — with real customers, real data, and real scale.

For engineers, that means :

• Working on high-volume data pipelines , LLM-heavy workflows , and workflow orchestration - not toy apps.
• Building systems that sit at the intersection of AI, growth, and SaaS , where performance and reliability actually matter to revenue.
• A chance to shape the technical and product DNA of a company that's growing fast.

Bitscale has grown 10x in the last few months and is one of the fastest-growing startups out of India building for the world .

If you've ever wanted to own and influence the core architecture of a serious AI + SaaS product, this is that window.

Details

Location : Gurgaon (On-site)

Function : Customer Success, Activation, Retention, Expansion

Level : Senior / Founding Team Member

What are we looking for

This is not a conventional CSM role. You are coming in as the founding Customer Success leader, responsible for building the entire customer experience engine that drives Bitscale's long-term revenue.

You will own the full post-sales lifecycle :

You'll work closely with GTM teams to define the playbooks, metrics, processes, and systems that scale Customer Success at Bitscale.

If you are a person good at talking with customers and are super into process automations and standardisation , this role is for you.

Key Responsibilities :

1. Activation & Onboarding

2. Retention, Adoption & Support Quality

3. Upsell & Expansion

4. Strategy, Systems & Process Creation

5. Hands-on work will be a reality

Even as leading strategy, you'll need to :

Pre-requisites

How Success Looks like

Within 6 months, you should have :

Why Join us

Skills Required

Hubspot, Crm