ServiceNow Architect

8 to 10 years

of ServiceNow experience, with at least

4+ years as an Architect .

Expertise in providing end-to-end architecture, solution design, and roadmap planning for ServiceNow implementations.

Deep expertise in

ITSM (Incident, Change, Problem, Knowledge, Request, Service Catalog) .

Strong experience in

CSM (case management, portals, omni-channel integrations) .

Hands-on knowledge of

GRC (Policy & Compliance, Risk, Audit, Vendor Risk) .

Proven experience with

CMDB, Discovery, Service Mapping, and data reconciliation .

Strong understanding of

integration architecture

using Integration Hub, APIs, and enterprise connectors.

Expertise in

ServiceNow platform architecture, scripting, and performance optimization .

Familiarity with

Now Assist (GenAI) , Virtual Agent, Predictive Intelligence, and automation features.

Expertise in Architecting solutions using

Integration Hub, REST / SOAP APIs, MID Servers, web services, and enterprise middleware (MuleSoft, Dell Boomi, etc.) .

Expertise hands-on solutioning

when needed (prototyping, technical POCs, troubleshooting).

In-depth knowledge of

ServiceNow security model (ACLs, encryption, RBAC) .

Strong knowledge of

ITIL and enterprise architecture frameworks

Preferred certifications

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Implementation Specialist (CIS) – ITSM, CSM, GRC.