MDM Developer

About the Tech@Lilly Organization : u00A0

Tech@Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Tech@Lilly is that we create new possibilities through tech to advance our purpose u2013 creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of the enterprise. u00A0

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About the Business Function : u00A0 u00A0

Tech@Lilly Business Units is a global organization strategically positioned so that through information and technology leadership and solutions, we create meaningful connections and remarkable experiences, so people feel genuinely cared for. The Business Unit organization is accountable for designing, developing, and supporting commercial or customer engagement services and capabilities that span multiple Business Units (Bio-Medicines, Diabetes, Oncology, International), functions, geographies, and digital channels. The areas supported by Business Unit includes : Customer Operations, Marketing and Commercial Operations, Medical Affairs, Market Research, Pricing, Reimbursement and Access, Customer Support Programs, Digital Production and Distribution, Global Patient Outcomes, and Real-World Evidence. u00A0

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Job Title : MDM Ops u00A0

A MDM Developer is responsible for building and maintaining reliable Master Data Management (MDM) solutions that ensure consistency, accuracy, and governance of core enterprise data. The role involves working with business stakeholders, data stewards, and technical teams to configure and support MDM platforms like Reltio. The ideal candidate has strong hands-on experience in match / merge rules, data modelling , hierarchy management, and API-based integrations. This role also includes ensuring data quality, enabling stewardship workflows, and supporting the overall data governance strategy. The MDM Developer plays a vital role in enabling a unified view of business-critical data domains such as customer, product, and healthcare provider. u00A0

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What youu2019ll be doing : u00A0 u00A0

uF0B7 u00A0 Monitor and maintain Reltio MDM platform health, job execution, performance, and SLAs. u00A0

uF0B7 u00A0 Manage and triage incidents, perform root cause analysis, and ensure resolution within defined timelines. u00A0

uF0B7 u00A0 Communicate operational issues and resolutions with business and IT stakeholders. u00A0

uF0B7 u00A0 Coordinate and execute platform upgrades, patching, and system lifecycle activities. u00A0

uF0B7 u00A0 Implement AI-augmented automation to proactively detect anomalies, reduce manual effort, and accelerate incident resolution. u00A0

uF0B7 u00A0 Create scripts and workflows to automate operational processes and data validations. u00A0

uF0B7 u00A0 Support configuration changes, job scheduling, reference data updates, and access control. u00A0

uF0B7 u00A0 Partner with data governance and engineering teams to maintain data quality and integrity. u00A0

uF0B7 u00A0 Maintain documentation on operations processes, workflows, and knowledge articles. u00A0

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How You Will Succeed : u202F u00A0

Proactive Monitoring : Use observability tools and AI-based anomaly detection to minimize downtime. u00A0

Incident Automation : Automate common operational issues using scripts, bots, or AI rulesets. u00A0

Data Quality : Ensure data integrity through proactive validations and automated quality checks. u00A0

Cost and Performance Optimization : Continuously monitor and optimize platform usage and cost. u00A0

Cross-Functional Collaboration : Partner with business and technical teams to improve MDM reliability and adoption. u00A0

Security & Compliance : Ensure all operational activities comply with security and regulatory standards. u00A0

Operational Innovation : Identify opportunities to enhance reliability using GenAI and automation. u00A0

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What You should Bring : u00A0

Monitor and maintain Reltio MDM platform health, job execution, performance, and SLAs. u00A0

Manage and triage incidents including job failures, data quality issues, sync delays, and access requests. u00A0

Resolve tickets based on defined SLAs, ensuring timely closure and stakeholder updates. u00A0

Communicate operational issues and resolutions with business and IT stakeholders. u00A0

Coordinate and execute platform upgrades, patching, and system lifecycle activities. u00A0

Implement AI-augmented automation to proactively detect anomalies, reduce manual effort, and accelerate incident resolution. u00A0

Create scripts and workflows to automate operational processes and data validations. u00A0

Support configuration changes, job scheduling, reference data updates, and access control. u00A0

Partner with data governance and engineering teams to maintain data quality and integrity. u00A0

Maintain documentation on operations processes, workflows, ticket handling SOPs, and knowledge articles. u00A0

Basic Qualifications and Experience Requirement : u00A0 u00A0

5u20138 years of experience in data management or data engineering , with a minimum of 3 years of hands-on experience in implementing Reltio MDM solutions . u00A0

Proficiency in configuring Reltio data models , entities, relationships, attributes, and reference data sets. u00A0

Strong knowledge of match / merge rules, survivorship logic, crosswalks , and data quality configurations within Reltio. u00A0

Experience integrating Reltio with external systems using REST APIs , Reltio Integration Hub (RIH), or ETL tools. u00A0

Familiarity with JSON-based configuration files , Reltio Console , and data load utilities. u00A0

Understanding of data governance and stewardship workflows within the Reltio platform. u00A0

Experience working in cloud environments (preferably AWS) with familiarity in version control systems (e.g., Git) and CI / CD pipelines. u00A0

Ability to work in an Agile development environment , collaborating closely with cross-functional teams. u00A0

Experience in managing Reference Data Management (RDM), User Management, UI Config, handling LCA and Workflow u00A0

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Additional Skills / Preferences : u00A0

Domain experience in healthcare, pharmaceutical ( Customer Master, Product Master, Alignment Master, Activity, Consent etc.u00A0 ) , or regulated industries is a plus. u00A0

Partner with and influence vendor resources on solution development to ensure understanding of data and technical direction for solutionsu202Fas well as delivery u00A0

Experience working with Reltio Integration Hub u00A0

Reltio Certified Developer or Reltio Platform Certification u00A0

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Additional Information : u00A0

No. of positions open for this role : 04

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form () for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lillyu00A0does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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Skills Required

Data Management, Agile Development, Rest Apis, Aws, data engineering , Etl Tools, Git