Import / Export - Freight Forwarding ( Logistics) MUMBAI

Industry : Freight Forwarding / Logistics

Current open positions with JDs :

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Position

No. of positions

Imports - 1

1) Jr. CS Executive

Upto 1.5 yrs

Max CTC 27K

Only Freight Forwarding

2) Sr. CS Executive - 1

Upto 3 yrs

Max 40K

Only Freight Forwarding

Exports

3) Jr. Doc Executive -1

Upto 1.5 yrs

Max 27K

Only Freight Forwarding

4) Sr. CS Executive - 1

Upto 3 yrs

Max 42K

Only Freight Forwarding

Export Documentation Executive is responsible for preparing, verifying, and managing all export-related documents for ocean and air shipments. The role ensures compliance with international trade regulations and smooth coordination between customers, carriers, and internal teams.

Key Responsibilities :

1. Documentation & Compliance

• Prepare and verify export documents such as Shipping Bills, Bills of Lading (BL), Airway Bills (AWB), Invoices, Packing Lists, SLI, COO, Certificate of Origin, etc.
• Ensure documents comply with customs regulations, carrier requirements, INCO terms, and customer guidelines.
• File shipping bills on portals like ICEGATE, DGFT, and CHA coordination.

2. Shipment Coordination

3. Customer Communication

4. Data Management

5 . Compliance & Audit

Skills & Competencies

Import Customer Support Executive

Industry : Freight Forwarding / Logistics

Job Summary :

We are looking for a proactive and detail-oriented professional to manage and coordinate import shipments while

ensuring a seamless experience for customers. The role involves close coordination with overseas agents, shipping lines,

transporters, and internal teams to ensure timely and accurate delivery of shipments.

Key Responsibilities :

 Handle day-to-day import shipments (Air & Sea) from booking to final delivery.

 Coordinate with overseas agents, shipping lines, airlines, and transporters for smooth cargo movement.

 Prepare and verify import documentation such as Bill of Lading, Arrival Notice, Delivery Order, and Customs

documentation.

 Communicate proactively with customers regarding shipment status, delays, or exceptions.

 Maintain and update shipment details in the system and ensure accuracy in data entry.

 Follow up with CHA / customs brokers for clearance updates.

 Ensure timely invoicing and assist with payment follow-ups when required.

 Handle customer queries, complaints, and service issues efficiently and professionally.

 Coordinate with internal departments (operations, accounts, sales) for service delivery.

 Track shipments and share regular status reports with customers.

 Maintain excellent customer relationships and strive for service excellence.

Key Skills & Competencies :

 Strong knowledge of import processes, documentation, and customs procedures.

 Prior experience in freight forwarding / logistics industry (especially import operations).

 Good communication and coordination skills.

 Proficiency in MS Office and TMS / ERP systems.

 Customer service orientation with a problem-solving approach.

 Attention to detail and ability to multitask under tight timelines.

Qualifications & Experience :

 Graduate in any discipline (preferably in logistics, commerce, or international trade).

 2–5 years of experience in import customer service or operations within freight forwarding.

 Knowledge of INCOTERMS, HS codes, and international shipping practices is an advantage.

Key Performance Indicators (KPIs) :

 On-time shipment delivery and documentation accuracy.

 Customer satisfaction score / complaint resolution rate.

 Timely communication and response rate.

 Reduction in shipment errors or delays

Import Documentation Executive

Key Responsibilities :

 Prepare and verify all import documentation including HBL / MBL, invoices, packing lists,

arrival notices, DO release, etc.

 Coordinate with shipping lines, airlines, transporters, CHA, and overseas agents for

timely movement of cargo.

 Ensure accurate BL instructions, manifest corrections and filing as per requirements.

 Manage D / O collection, billing, and follow-up for payments.

 Track shipment status and update internal teams and clients.

 Maintain files and records as per company and compliance standards.

 Resolve documentation discrepancies and support import operations team.

 Handle vendor