Vendor Communications

escalate packaging failures that could impact operations or customer experience. Maintain accurate records of approvals / denials, report weekly metrics, and highlight recurring issues or trends for process improvement. Key Skills & Qualifications : Bachelor’s degree or equivalent experience. Excellent written English communication and strong emotional intelligence in vendor-facing correspondence. Detail-oriented with the ability to interpret packaging risks (e.G., “round item may roll on conveyor,” incorrect ASIN prototypes). Comfortable using translation tools and working across multiple vendor markets. Experience in B2B vendor communications, supply chain / operations, or customer-facing roles preferred. Ability to ramp quickly and perform efficiently in a high-volume, high-transaction environment (target proficiency within ~1 month). Good to Have / Preferred : Experience in fulfilment centre or packaging operations (with an intuitive understanding of packaging / shipping risks). Experience working internationally with a multi-language vendor base. Proven ability to meet throughput and accuracy KPIs. Basic Excel / Google Sheets skills for tracking and reporting metrics. Why This Role Matters : This position sits at the intersection of packaging innovation, cost reduction, and vendor collaboration. Reducing “ship-ready” packaging costs directly impacts the client’s operational efficiency while enhancing the customer delivery experience.