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SAP dCEM (Digital Customer Engagement Manager)

• This is SAP Customer Engagement Manager position which is elevated role as per career progression / path for SAP Basis consultant who would like to become SDM / Account Manager / Service Manager in their career journey. Primary role / responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.
• dCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned / unplanned)
• DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below)
• SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
• This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
• Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work.

Technical Skill Set required to perform above tasks :

Scope for the career

Key tasks comprise the following :