GSA Front OfficeAccorHotel • Lucknow, Uttar Pradesh, India
GSA Front Office
AccorHotel • Lucknow, Uttar Pradesh, India
28 days ago
Job descriptionResponsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal cost effective use of the resources and educate the team on the same. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift smooth professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management.
Qualifications :
Diploma / Degree in Hotel Management or any other equivalent qualifications.
Additional Information :
Total 0-1 Years of experience in Hotel.
Remote Work : No
Employment Type : Full-time
Key Skills
Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird
Experience : years
Vacancy : 1
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Front Office Office • Lucknow, Uttar Pradesh, India
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