Sr. Executive - Procurement (Operations / Booking)

Company Description

Apextion DMC UK LTD. is a leading B2B Destination Management Company with offices in the UK and India. Specializing in ground handling services, the company offers a wide range of travel-related services including accommodations, transfers, tours, attraction tickets, self-driven cars, multilingual guides, and restaurant arrangements across Europe, the United Kingdom, and Scandinavia. Known for delivering high-quality services at competitive prices, Apextion DMC is dedicated to ensuring customer satisfaction from arrival to departure. With a commitment to professionalism and efficiency, Apextion DMC aims to meet diverse tourism requirements by leveraging extensive industry knowledge and experience.

Role Description

This is a full-time on-site position based in New Delhi for a Senior Executive in Procurement (Operations / Booking). The role involves managing end-to-end reservations, coordinating with suppliers for better prices and services, and ensuring smooth operations. It includes handling customer and stakeholder queries, resolving on-road issues, and confirming upcoming services to avoid last-minute challenges. The role also involves identifying operational gaps, collaborating with teams across locations, and contributing to overall sales and service quality.

Total Vacancy 4

Using various communication channels such as phone calls, emails, and contracts to make reservations.

Talking to suppliers about improving prices and services, which will increase cost effectiveness and customer satisfaction.

Taking full responsibility for customer support, making sure that customers are happy with all of their encounters with the business.

Answering incoming calls from diverse stakeholders including customers, agents, and suppliers.

Addressing and escalating any difficulties with on-road issues, coordinating with suppliers and agents to ensure a speedy resolution.

Verifying and confirming all upcoming services in advance, aiming to proactively mitigate last-minute complications.

Identifying any issues that arise due to operational team activities and collaborating to find solutions that prevent such problems in the future.

Collaborating with overseas team members, colleagues within the office, and members of other city offices to enhance overall performance and outcomes.

Playing a role in generating sales and revenue for the company, assisting in achieving financial goals.