Your Responsibilities
- Provide technical support and troubleshooting for the Dayforce WFM (Time and Attendance module
- Assist end-users in resolving system issues related to time and attendance, processing, and related functionalities
- Document and track support tickets, ensuring timely resolution of user inquiries and issues
- Collaborate with cross-functional teams to address system bugs, enhancements, and upgrades
- Conduct testing and validation of system configurations, updates, and enhancements
- Train end-users on Dayforce Time and Attendance functionalities and best practices
- Stay up-to-date with the latest Dayforce features and industry trends
Who we are looking for
University education or equivalent. Preferably Business Related in nature.Demonstrate critical thinking and analytic skills with strong problem solving and troubleshooting skillsAbility to accurately collect information in order to understand and assess the clients needs and situationWell-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defectsAbility to prioritize workload and provide timely follow-up and resolutionPrevious experience in supporting Dayforce Time and Payroll or similar HRIS softwareKnowledge of timekeeping and payroll processesStrong communication and interpersonal skillsFocus on delivering quality customer serviceAttention to detail and ability to handle confidential information.Ability to work in a fast-paced, deadline-driven environment.Your preferred qualifications
Strong attention to detailStrong verbal and written communication skillsAbility to manage confidential and sensitive employee informationAbility to set priorities in a fast-paced environmentPrevious experience in supporting Dayforce Time and Payroll or similar HRIS softwareKnowledge of timekeeping and payroll processesSkills Required
Payroll, Hris, Data Privacy, Customer Service, Troubleshooting, Technical Support