Voice Process- SME

Skill Set Requirements :

• Excellent English communication skills (Grammar, Pronunciation, Articulation, Fluency)
• Strong customer service orientation
• Ability to handle international customers
• Demonstrated empathy and problem-solving approach
• Prior voice process experience (Non-Tech Support) preferred

Interview Process :

Step 1 : Aptitude Test

• Microphone & camera required (with checks in between)

Step 2 : CRT Round (Communication Assessment)

• Conducted by a panelist via call
• Focus on : Grammar, Flow, Articulation, Pronunciation, Speech Volume
• Passing Criteria : 72% minimum

Step 3 : Operations Round

• Evaluation of empathy, communication quality, and customer-first attitude

apply ! kavita.aparanji@qmail.quesscorp.com