About us
WeWork India is one of India's leading flexible workspace operators - 'Great Place To Work' certified (Nov 2024 - Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes.
Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.
At WeWork India, we're driven by collaboration, creativity, and a shared vision to redefine the future of work. If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.
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About the Role
The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the 'face' of WeWork.Every member of this team helps our members and employees create their life's work through assisting in functions such as hospitality and operations.
Roles and Responsibilities
Illustrate WeWork's core values and strive to achieve our mission by supporting the Community Management team to achieve the following :
- Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
- Ensure that your building is fully operational and processes are running smoothly
- Drive growth and promotion of WeWork-provided service offerings
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
Greeting / Point of Contact :
Be the first and last point of contact for your buildingCover the front desk during business hoursGreet and check-in member guestsGreet people who come in for tours, track walk-ins, schedule tours, and send confirmation emailsManage On-Demand member check-ins and check-outsPrepare and distribute promotional materials to guests / potential membersGreet and welcome walk-in and potential new members and guest questions or refer inquirers to additional resourcesMembership Management :
Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communicationsSolve member-related issues to ensure that a cohesive community is maintained(tickets, emails, escalations and in person)Conduct member one on ones and gather feedbackWork on member net promoter score targetOwn a percentage of the building's renewal / growth targetOversee special amenities, up sells and ancillary revenue and hygieneEvents and Community Management
Make posters for events and prepare newslettersAssist with set-up and breakdown of internal and external events including strategizing, planning and executionPlan business development activities for ancillary revenue streams such as external eventsHost periodic new member orientationsCreate monthly events calendar and plan around allocated budgetBuilding Operations and Management :
Assist with move-ins and move-outs prepare and distribute member welcome packetsAssist with building operations and maintenance to ensure the highest level of member experienceFielding and assigning requests submitted through the ticketing platformsManage keycard activations and assisting members with minor operational challenges, wherever applicableEnsure that the building is clean and well keptOrder consumables and ensure that the building spends are within the budgetTake charge of mail and package responsibilities as neededSubmit building receipts to the Community Lead and the Community Manager for expense reportsIdentify issues for escalation to the Community Lead and the Community Manager and document the same accordinglySupport and manage on ground third party support teamsExperience and Qualifications
Bachelor's degree1-2 years customer service / Hospitality and / or sales experienceMust have strong verbal and written communication skillsExceptional organizational and multitasking skillsMust demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathyPassion for entrepreneurial communitiesProficient in basic computer skillsEqual Opportunity Employer
WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.
We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.
Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you'll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.
Skills Required
Hospitality, Sales, Customer Service, Basic Computer Skills