SocialPilot Technologies - Online Community Manager
Social PilotGujarat, India17 days ago
Job descriptionEngage daily with community members by responding to comments, questions, and discussions across platforms. Initiate conversations, polls, and content threads to encourage participation and feedback. Share insights, stories, and updates from the organization to keep members informed and inspired. Foster organic connections between members, facilitating collaborations and peer learning opportunities. Recognize and celebrate active contributors and advocates to strengthen community loyalty. Work with the content and social media teams to design posts, campaigns, and interactive initiatives that resonate with community interests. Host and manage community-led events such as webinars, AMAs, panel discussions, and live sessions. Support influencer and partner collaborations that add value to the community experience. Curate and share relevant articles, news, and resources from the data, AI, and tech ecosystem to position the brand as a knowledge hub. Track community engagement metrics, participation trends, and sentiment analysis to measure health and growth. Prepare periodic reports highlighting engagement performance, key learnings, and improvement areas. Collect community feedback and collaborate with internal teams (marketing, product, customer success) to enhance offerings and communication. Use insights to refine engagement strategies and introduce innovative approaches to community development. Cultivate relationships with industry experts, thought leaders, and power users to amplify community impact. Identify potential brand ambassadors and advocates within the community and empower them to represent the brand voice externally. Collaborate with cross-functional teams to ensure consistent messaging and seamless community experiences across touchpoints. Proven experience managing and scaling online or brand communities, preferably within tech, SaaS, or digital ecosystems. Strong interpersonal and communication skills empathetic, approachable, and diplomatic. Deep understanding of social media dynamics, community behavior, and digital engagement trends. Hands-on experience with community management tools (e.g., Discord, Slack, Circle, Tribe, or Sprinklr). Analytical mindset with proficiency in tracking engagement KPIs and deriving actionable insights. Creative thinking and storytelling ability to bring ideas to life across multiple formats. Passion for data, AI, and emerging technologies is a strong plus. Highly organized, proactive, and adaptable to fast-moving digital 3-6 years of experience in community management, social media engagement, or digital marketing. Experience in managing communities for B2B tech, SaaS, or innovation-driven companies preferred. Proficiency with analytics tools like Google Analytics, Hootsuite Insights, Sprout Social, or equivalent. Excellent writing and moderation skills with a collaborative mindset
Responsibilities :
Community Strategy & Growth :
- Develop and execute a comprehensive online community engagement strategy aligned with brand goals and marketing initiatives.
- Build, grow, and manage active online communities on LinkedIn, Discord, Slack, Reddit, X (Twitter), and other relevant channels.
- Establish guidelines, tone, and community standards that reflect the brands voice, values, and culture.
- Identify and implement initiatives to drive membership growth, retention, and meaningful participation.
- Create a positive, safe, and inclusive environment for community members to connect, learn, and collaborate.
Engagement & Communication :
Content & Campaign Collaboration :
Insights & Analytics :
Advocacy & Relationship Building :
Key Skills & Competencies :
(ref : iimjobs.com)
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Community Manager • Gujarat, India
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