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IT Support Specialist

StefaniniMumbai, Maharashtra, India

1 day ago

Job description

Responsibilities :

Provide swift and professional deskside IT support
Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize BLK tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Upholding procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager

Job Requirements Details :

Excellent proven track record supporting clients in a financial environment

Excellent proven customer service based approach

Proven ability to prioritize tasks and issues according to the business impact

Good written and verbal communication skills

Good time management skills

Able to work in a high pressure environment

Strong organizational and analytical skills

Ability to multi-task and work under pressure

Ability to work autonomously and within team

Flexible and proactive with a "will do' attitude

Takes responsibility and follows through on issues to closure and root cause resolution

Demonstrable desire to achieve

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It Support Specialist • Mumbai, Maharashtra, India

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