The Operations Analyst is a highly motivated, team-oriented individual who works closely with team leadership, functional leaders and employees to monitor metrics across channels, follows defined processes and takes corrective action to support functional outcomes. Reacts to changing business patterns in a way that will position CDK to deliver process excellence and adoption throughout the organization. The primary function of the Operations Analyst is to ensure accuracy and compliance of processes execution for a function or region that results in measurable performance and identification of areas for optimization. This position is empowered to make decisions to achieve business objectives.
Position Responsibilities & Essential Functions
Totango & SFDC Integration :
Qualifications
Minimum :
Preferred
Education / Experience
Minimum
Preferred :
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Skills Required
Salesforce Reports and Dashboards, Data Analysis Insights, Automation Building and maintaining workflows process builder flows, Totango SFDC Integration, Establish Integration between Salesforce and other platforms, Salesforce SFDC Management
Operation Analyst • India, Hyderabad / Secunderabad, Telangana