ServiceNow CSM / FSM Integration Developer

Type : Contract

Location : Remote

Timezone : After 9 PM IST

Rate : $25 per hour

Overview :

Looking for an experienced ServiceNow CSM / FSM Integration Developer with 5+ years of hands-on development experience. The role involves designing, developing, and integrating ServiceNow CSM / FSM solutions while ensuring scalability, performance, and alignment with business requirements.

Key Responsibilities :

Develop, configure, and customize ServiceNow CSM & FSM modules (case mgmt, work orders, dispatch, workflows).

Build custom apps, portals, workspace components, and mobile features.

Create and maintain integrations using REST / SOAP, Integration Hub, scripted APIs, MID Server, and webhooks.

Implement business rules, client scripts, UI policies, flows, and workflows.

Troubleshoot integration issues and optimize platform performance.

Ensure adherence to coding standards, security, and CI / CD practices.

Provide post-implementation support and enhancements.

Required Skills :

5+ years ServiceNow development experience (3+ years in CSM / FSM).

Strong understanding of ServiceNow architecture, data model, JavaScript, Glide API, and Flow Designer.

Hands-on experience with integrations (REST / SOAP, Integration Hub, MID Server).

Experience with CSM (cases, entitlements, accounts) and FSM (work orders, scheduling, mobile).

Strong analytical and Agile / Scrum experience.

Preferred :

ServiceNow Certifications : CIS-CSM / FSM, CSA, CAD.

Experience with ATF, DevOps, or automated deployments.

Knowledge of ITOM / ITSM / ITIL and integration middleware / event-driven architecture.