Role Overview
We are seeking a skilled ServiceNow WS (Workplace Service) & ESG (Environmental, Social & Governance) Developer to join our digital transformation team at LTIMindtree. The ideal candidate will have strong experience in implementing and customizing ServiceNow modules, specifically Workplace Service Delivery (WSD) and ESG applications. The role involves solution design, configuration, custom development, integrations, and supporting enterprise clients in adopting sustainable and workplace-focused digital platforms.
Key Responsibilities
ServiceNow Development & Configuration
Design, develop, and implement solutions in Workplace Service Delivery (WSD) and ESG modules.
Configure ServiceNow components including :
Catalog items
Record producers
Workflows & Flow Designer
Business rules, client scripts, UI policies, UI actions
Customize ESG Management, Carbon Accounting, GHG data, Reporting, and Sustainability workflows.
Integration & Automation
Build integrations between ServiceNow and third-party systems using REST / SOAP APIs, IntegrationHub, MID Server, etc.
Automate ESG data collection, workplace service operations, and compliance workflows.
Solution Design & Implementation
Work with architects and business stakeholders to understand ESG reporting needs, workplace service processes, and sustainability requirements.
Translate business requirements into technical specifications.
Develop dashboards, KPIs, and ESG reports using ServiceNow Performance Analytics.
Quality & Governance
Maintain coding standards and follow LTIMindtree SDLC and best practices.
Troubleshoot, optimize, and enhance existing ServiceNow solutions.
Provide technical documentation and user training as required.
Required Skills
Technical Skills
5+ years of experience in ServiceNow development.
Hands-on expertise in :
WSD (Workplace Service Delivery)
ServiceNow ESG & Sustainability modules
ITSM, ITOM, CSDM (added advantage)
Strong knowledge of :
JavaScript (server / client side)
Glide API
Flow Designer & Workflow Editor
Service Portal and UI Builder
Experience working with APIs, JSON, XML, and IntegrationHub.
Domain Skills
Understanding of ESG standards, sustainability frameworks, carbon accounting, and environmental data models.
Knowledge of workplace management processes :
Space management
Workplace reservations
Facilities service requests
Asset & workplace operations
Preferred Qualifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Micro-certifications in :
Workplace Service Delivery
ESG / Sustainability Management
ITIL Foundation certification
Experience with Agile / Scrum methodologies
Soft Skills
Strong communication and client-facing skills
Analytical thinking and problem-solving
Ability to collaborate with cross-functional teams
Ability to work independently and meet delivery timelines
Job Location
Bangalore / Hyderabad / Pune / Chennai / CoE locations (as per LTIMindtree business demand)
Employment Type
Full-time, Permanent
Servicenow Developer • pushkar, gujarat, in