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Client Relationship Manager

Client Relationship Manager

ConfidentialKolkata, India
5 days ago
Job description

Key Responsibilities

✅ Customer Order Management

  • Take and confirm WhatsApp orders for bakery treats, cakes, and special requests.
  • Handle incoming calls (tele-calling for follow-ups, order confirmations, customer queries).
  • Manage Swiggy / Zomato dashboards – stock updates, customer issue resolution, refunds / escalations.
  • Process and confirm theme / custom cake orders (liaise with kitchen for design & feasibility).
  • Handle website orders and ensure timely coordination with the dispatch / kitchen team.

✅ Customer Relationship & Communication

  • Draft and send broadcast messages for promotions, festive offers, and new launches.
  • Create and schedule greeting messages (festivals, birthdays, anniversaries).
  • Manage advertising creatives / canva posters for WhatsApp / Instagram (basic knowledge of Canva required).
  • Maintain an eye for detail in communication to ensure professionalism and brand consistency.
  • Handle customer complaints, resolve issues politely, and maintain goodwill.

    • ✅ Reporting & Coordination

  • Maintain daily order reports (WhatsApp, Swiggy, Zomato, website).
  • Share customer feedback and insights with management.
  • Coordinate with the kitchen team for accurate order execution and delivery timelines.

    • ✅ Procurement & Vendor Coordination

  • Track raw material requirements shared by the Head Chef.
  • Place orders with vendors and ensure timely deliveries.
  • Maintain vendor contact list and payment follow-up reminders.

    • Skills & Attributes Required

  • Excellent written & verbal communication skills (English, Hindi / Bengali preferred).
  • Strong customer service orientation – polite, patient, empathetic.
  • Good knowledge of WhatsApp Business, Swiggy / Zomato dashboard handling.
  • Proficiency in Excel / Google Sheets for reporting and tracking.
  • Basic Canva skills for creatives / posters.
  • Strong multitasking and organizational ability.
  • Eye for detail and accuracy in handling orders and customer requests.

    • Experience & Qualifications

  • 2–4 years of experience in customer service, hospitality, or F&B industry.
  • Experience with online order platforms (Swiggy / Zomato / website orders) preferred.
  • Graduate in any stream (Hospitality / Management background is a plus).

    • Compensation & Benefits

  • Salary : ₹20,000 – ₹25,000 per month
  • Opportunity to grow into Customer Experience Manager as the brand expands

    • Skills Required

    Canva, google sheets , Excel

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