Information Technology Site Lead

Objective :

Responsible but not limited to Overall IT operation & project management, Stakeholder management, Service integration & management, IT Infrastructure Management, IT service management, IT applications management, developing IT strategic plans, IT Project management, Digital projects implementation, Network management, IT procurement, IT budgeting etc.

Job Description :

• Establish annual IT departmental goals, objectives and drive the team to achieve them.
• Overall management of IT operation activity including Hardware, Software, applications, digital and Networking.
• Responsible for IT Governance – Contract Management, Vendor management, IT procurement, vendor performance evaluation, SLA management, AMC / Warranty management etc.
• Preparation of IT Opex / Capex budget, IT cost control, Cost optimization on operational expenses / budget.
• Responsible for IT requirement analysis, Planning, Prioritizing and execution for setting up new project site.
• To provide uninterrupted operation of IT system to support business requirement. To provide uninterrupted operation of IT system to support business requirement.
• Oversee the identification, design, development, and implementation of new IT applications / IT Infra and changes to existing computer systems and software packages
• Provide technological support in implementation of automation, security, surveillance, and access control system and create interface of these applications with other business applications
• IT Service Management with Service Now tool as per ITIL framework. Tracking of all incident & Service request in Service now tool. Fetching all report & prepare MIS from service now database. IT asset management through CMDB database.
• Manage and maintain Data Center, all servers, network, video conference system, Video Surveillance and access control System
• Manage Facility (IT Helpdesk) Management Services. Manage user ticket escalation & take up with partner / vendor & respective team and close in timely manner
• Ensure IT network security through robust Firewall and Proxy Server Administration and Management system.
• Monitoring of IT Security compliance of end user devices, DC devices & network devices. Use Power BI report to identify the gap and mitigate any risk
• Implement and provide support for Video Surveillance and access control System
• Review of all MPLS link status which are connecting to all domestic mine sites and taking up with respective ISPs for any outages
• Implement Adani Group standard operating procedures for managing IT Network Operations, IT Security systems etc
• Preparation of CEO review Report, Operational Review ppt, Service head review report, MAPA report and Fortnightly report etc
• Should have good exposure of SAP application for end user support, GRC ticketing & support.
• Should have sound knowledge of Outlook mail configuration, troubleshooting & support.
• Sound knowledge of networking (Switching & Routing) is mandatory. Should be able configure switches & routers and to provide L1 / L2 support for Network trouble shooting.
• Should have hands on experience on Window Server management, VMWare management and Basic window administration.

Qualifications and Experience