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Project Manager Services Manager

Project Manager Services Manager

ConfidentialThane, India
4 days ago
Job description

Job Description

Job Description :

The Site Supervisor will provide world class installation, startup, commissioning, test and inspection services leadership for large, high-profile customers for the Vertiv Switchgear and Busbar business. The site leader is the primary Vertiv Services representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The site leader is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.

Responsibilities : -

  • Represent Switchgear and Busbar Services at all customer and contractor meetings for projects which he is assigned to by the Project Delivery Leader
  • Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets
  • Coordinate installation, start-up, commissioning, inspection and site testing activities for assigned projects

Review scope of work requirements on the sales order

  • Review customer or third-party procedures and train personnel on those procedures
  • Define and manage man-power needs for the job
  • Completion all documentation for job (technical submittals, as-built drawings, in-house test procedures)
  • Coordinate with sales, order management, plants, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer
  • Represent Services in front of the customer, contractor, consultants, commissioning agents
  • Assist contractors as required during installation of assigned projects

    • Coordinate Pre-Site meetings with contractor

  • Provide support to contractor for technical questions during installation
  • Support installation, start-up and site testing activities for assigned projects

    • Ensure sufficient man-power on site each day to perform start-up and site testing work

  • Assist during start-up and site testing as necessary, depending upon man-power availability and site location
  • Provide first level of tech support assistance to speed up problem resolution
  • Monitor jobs for timely completion, work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
  • Provide daily status reports to Project Manager, Project Delivery Leader and customer
  • Manage issues list and work to resolve issues in a timely manner

    • Technical : -

  • Provide On-the-Job training and on-site direction to associates for assigned projects
  • Conduct field customer training for assigned projects as required
  • Communicate with Technical Support on equipment issues
  • Keep current on Method Statement, Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

    • Safety : -

  • Operate in a safe manner in accordance with published safety guidelines
  • Must wear appropriate PPE as per company guidelines and accordance with job duties
  • Report all work related accidents or injuries within 24 hours to the appropriate personnel
  • Must be a role model to fellow associates with regards to safety by setting a positive example
  • Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected

    • Administration : -

  • Coordinate assigned project completion, customer training, and close-out
  • Provide all commissioning reports in a final package to the customer
  • Coordinate any additional training bought with the sales order
  • Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
  • Coordinate subcontracted services and equipment rentals for assigned projects,
  • Provide accurate and timely reporting in accordance with published guidelines
  • Time cards, expense reports, ticket closure, forms, et al.

    • Customer Satisfaction : -

  • Provide proper and adequate communication to internal and external customers
  • Provide estimated time of arrival to the customer or contractor where applicable
  • Coordinate and attend customer or contractor meetings as required
  • Maintain customer satisfaction rates according to company guidelines

    • Performance : -

  • Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.
  • Complete all work in an efficient and timely manner
  • Capable of making strong decisions, technical and commercial, under pressure
  • Properly evaluate site and equipment for appropriate billing status
  • Adhere to company dress code and safety regulations
  • Understand and comply with company startup / escalation process and procedures
  • In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
  • Maintain proper and adequate level of internal communications
  • Ability to communicate with all levels within the organization : Managers, co-workers, Service Delivery Team, Sales, Plants, Application Engineering, Technical Support, electronic communications, et al.
  • Conduct themselves in a high degree of professionalism, and of service delivery
  • Ability to handle stressful situations and provide a calming effect to customer
  • High level of diplomacy when interacting with internal and external customers

    • Qualifications : -

  • Graduate of applicable University of Technology and six years minimum same or similar work experience.
  • Construction management experience, critical infrastructure expertise with Switchgear, Busbar and Power Distribution a plus.
  • Knowledge of construction, electrical and mechanical contracting.
  • Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is helpful.
  • Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures.
  • Provide on-site customer consultation, must be able to present themselves as an expert in the field
  • Expert analytical, problem-solving, and communication skills (verbal and written) required.
  • Able to manage customer expectations during stressful situations
  • A high degree of communication, organizational and management skills are required
  • Valid driver's license is required
  • Must be able to read and interpret electrical line diagrams and blueprints
  • Ability to summarize and report all work related tasks performed
  • Ability to give technical assistance via the telephone to customers on a regular basis
  • Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation.
  • Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
  • Strong computer skills including editing, formatting and using templates in Microsoft Office, CAD, use of Internet for standards / products / manufacturer research and operation of computer-controlled test equipment.
  • Foster a Customer-First Mindset

    • Physical & Environmental Demands : -

  • Frequent Standing
  • Frequent kneeling / crawling / stooping
  • Frequent bending / twisting
  • Frequent climbing (stairs, ladders)
  • Frequent driving (car)
  • Extreme cold (below - 20C)
  • Extreme heat (above + 37 C)
  • Noise Level (Medium / High need to shout to be heard)
  • Working around moving machinery (fork-lifts, tractors)
  • Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
  • Work outdoors (no effective protection from weather)

    • Time Travel Required : -

  • 40% travels in the Eastern Europe Region
  • 30% travels in the EMEA Region

    • Skills Required

    Power Distribution, Data Center Infrastructure, Cad, Switchgear, Microsoft Office

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