Assistant Manager of Housekeeping Operations

Job Description :

• Should have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff.
• Obtain a list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments.
• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
• Prepares and distributes the Room assignment sheet and floor keys to room boys.
• Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
• Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
• Schedules cleaning for lobby areas, public restrooms, telephone areas, hallways, entrances, and elevators.
• Provides support to the Executive Housekeeper in all areas of a Housekeeping operation, such as staff training, coaching, and counseling, and also enforces the hotel’s standard operating procedures.
• Maintain high quality of housekeeping standards in 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
• Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines.
• Coordinate with vendors eg : Pest control, Laundry services, and other outsourcing services.
• Attend to any guest complaints and take service recovery measures if required.
• Review the housekeeping points on the guest feedback forms, take action on guest complaints, and also share guest compliments with staff members.
• Prepare annual housekeeping budget.

Education : Degree or Diploma in Hotel management or equivalent.

Experience :

Minimum 2 years of housekeeping experience in a Executive capacity with good communication skills. Should have experience in hotels.