Information Technology Service Desk

Tole - It Service Desk

Experience - 1 to 3 years of experience

Work Location - Pune or Bangalore

Work Moce - Work from Office

Required Notice Period - Immediate Joiners

Must Have

• Min. 12-18 months’ work experience in IT Service Desk / Tech support process providing remote support for Password Reset, Account Unlock using Active Directory, Basic knowledge of Azure AD, O365 exchange admin.
• Basic Knowledge of Shared Mailbox, Distribution List, User Mailbox, Conference Room, Outlook profile configuration, MS Teams synchronization issues, SharePoint, and ODB-related issues.
• Intermediate knowledge of T / S Small Forms (iOS, Android, Windows)
• Intermediate knowledge of T / S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook , Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostics and resolution.
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T / S, Security, and Encryptions
• Intermediate knowledge of Network collaborations & VPN T / S, TCP / IP, OSI, Network devices, and carriers.

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