Technical Service Delivery Specialist

Senior Application Support Engineer Job Description

We are seeking a skilled Senior Application Support Engineer to join our team. This individual will be responsible for delivering projects that improve the service delivery of our application support team.

Key Responsibilities :

• Be a primary point of contact for escalated product issues from account and customer success teams.
• Own and orchestrate the triage, investigation, and resolution of complex technical issues.
• Participate in application monitoring using logs, data stores, internal tools, and dashboards.
• Be a part of our incident response team, responding to alerts and bearing some on-call responsibilities.

Requirements :

Benefits :

What We Value :

We value experience in software companies with a customer-facing product.

You have the ability to manage multiple, competing tasks and priorities with ease in a fast-moving environment.