Vice President - Training - Revenue Cycle Management
Credence Global SolutionsPune, India
14 days ago
Job description
Define and implement the training strategy for RCM operations in alignment with organizational goals.
Lead the design, development, and delivery of training programs for RCM processes such as coding, billing, AR follow-up, denials management, payment posting, and compliance.
Collaborate with business leaders, quality, and operations teams to identify training needs and design competency frameworks.
Develop training modules, SOPs, and learning materials leveraging modern training tools, e-learning platforms, and simulations.
Ensure regulatory and compliance training is consistently delivered and updated as per industry standards.
Establish and monitor key training KPIs such as training effectiveness, productivity improvement, error reduction, and process adherence.
Drive continuous learning initiatives such as refresher courses, upskilling programs, and cross-functional training.
Partner with HR and L&D teams to support leadership development and succession planning within RCM.
Manage training budgets, vendor relationships, and ensure optimal utilization of resources.
Mentor, coach, and lead a team of trainers and instructional designers to build a strong training organization.
Stay updated on industry trends, regulatory changes, and best practices in healthcare and RCM training.
Qualifications & Skills :
Master's degree in Healthcare Administration, Business, or related field.
15+ years of progressive experience in Revenue Cycle Management with at least 7 years in a senior training leadership role.
Demonstrated experience in developing large-scale training programs in the healthcare / BPO / KPO sector.
Knowledge of US healthcare regulations, HIPAA, ICD-10, CPT, and payer guidelines.
Strong leadership, strategic thinking, and stakeholder management skills.
Excellent communication, presentation, and interpersonal skills.
Proficiency in training technologies, LMS platforms, and e-learning tools.
Ability to drive change, build high-performing teams, and align training initiatives with organizational growth.
(ref : iimjobs.com)
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Vice President • Pune, India
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