Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That's why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years' experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers' decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.
WoodMac.com
Wood Mackenzie Brand Video
Wood Mackenzie Values
- Inclusive – we succeed together
- Trusting – we choose to trust each other
- Customer committed – we put customers at the heart of our decisions
- Future Focused – we accelerate change
- Curious – we turn knowledge into action
Role Purpose
Sales Operations Manager is responsible for leading and participating in operational support, ensuring product entitlement is correctly set up and maintained, and related systems are working effectively and continuing to meet the needs of the business. This team serves as key liaison between internal departments such as Research, Sales, Marketing, and Technology.
The role holder is required to build up an extensive knowledge of Wood Mackenzie's Sales operations processes, with particular focus on product and entitlement.
Main Responsibilities Manager
Oversight and manage the efficient flow of new product requests, changes, retirals through pipelineWork closely with cross-functional teams, including Technology, Product, Operations, Sales and business teamsManage daily operational support to the Sales, Finance, Legal, Contracts, Customer Organisation and wider Operations team as requiredPro-actively manage product road-map, including entitlement and set up and ensure key stakeholders are aware and working on actionsEnsure set up, testing and validation on products releases meets business requirements and quality standardsAcquire in-depth knowledge of business complexities and the optimal way to cater for these in the Salesforce, including understanding downstream impacts to Finance, Legal and other functionsBecome a key Stakeholder in cross functional initiatives with Sales, Finance, Legal, Marketing, wider Sales Operations in support of wider business processes, projects and activitiesRegularly review and maintain key documentation regarding team policies, sales processes, and requirementsPartner with Sales Leadership on initiatives and communications as neededDeliver effective Line Management and development of the Operations (Entitlement) Team members to ensure the team are performing at expected levelsEnsure the team remains adequately resourced to support the businessAbout You
Experience managing teamsExperience within an operations environment (processes, projects, systems use and improvement, Sales data). Note : Building up a detailed knowledge of Sales Operations processes is key in delivering the right outcomes across the role.Strong working knowledge of entitlement or license management platforms (e.g. Salesforce, ServiceNow, Jira)Previous experience of providing and driving best-practice operational supportAbility to partner with demanding stakeholders and time critical workAble to self-prioritize and manage work with rigor to high standards;Able to follow process and produce quality deliverable independentlyAttention to data quality and proactively seeks process optimizationAbility lead and influence others effectivelyAbout Wood Mackenzie
Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That's why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years' experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers' decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.Expectations
Build and maintain impactful relationships beyond our teamStrong communication skills with ability to present clear informationAbility to make timely decisions and take actionA high level of attention to detailGood organisation and time management skills, with the ability to work autonomouslyAbility to elicit stakeholder requirementsConfident, self-motivated, professional, proactive, and entrepreneurialWe are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future. While this is expected to be a full-time role, part-time or flexible working arrangements will be considered
Wood Mackenzie Values
Inclusive – we succeed togetherTrusting – we choose to trust each otherCustomer committee – we put customers at the heart of our decisionsFuture Focused – we accelerate changeCurious – we turn knowledge into actionWoodMac.com
Wood Mackenzie brand video
Equal Opportunities
We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov
If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.
Skills Required
Salesforce, Servicenow, Jira