Fortinet - Technical Support Engineer - Network Protocols

Fortinet , a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.

At Fortinet, our mission is to safeguard people, devices, and data everywhere.

We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as a Technical Support Engineer role to provide exceptional customer service for our loyal customers.

The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers.

This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Engineer, you will :

• To provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.
• Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.
• Report and follow up with engineering and development to address and resolve product issues.
• Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
• Running real-time phone or remote access sessions with customers.
• Develop core competency on Fortinets product line and technologies.

We Are Looking For :

About Our Team :

Why Join Us :

(ref : hirist.tech)