OTC Delivery Leader

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President, OTC Collection Delivery Leader.

Overall Applicant would be responsible for Service delivery, meeting Critical Service levels in a way Genpact Financial targets are met, and Client satisfaction is kept at a prominent level. Leverage scale and cross portfolio synergies to deliver beyond Client expectation and catalyze Genpact growth agenda

Responsibilities

• accountable for implementing and leveraging Lean Daily Management and to implement Genpact global and regional operational initiatives enabling Surprise Free Operation
• Own the planning and execution for the annual financial targets (Revenue and AOI)
• Catalyze the identification of Synergies among multiple OTC programs in the portfolio, define Best OTC Practices for delivery teams to consider in their Transformation Plans
• Ensure Transformation Roadmaps developed and being delivered on all programs in accordance with Customer Commitments, performance, and cost-out targets.
• Drive frequent and productive Client conversations ensuring effective and mutually fruitful collaboration. Own the NPS process and resulting action plan.
• Effectively utilize the subject matter and enabling resources embedded in the region to drive high impact issue resolution.
• Build and maintain partnership with the regional support functions and the site or country leaders at delivery locations.
• Contribute to the Growth Agenda (new deals) by acting as the functional delivery lead and by providing subject matter expertise.
• Ensure the efficient and timely integration of new portfolios (talent transfer) to the Genpact platforms.
• Be an advocate for the Talent Engagement Agenda
• Promote Genpact's values across teams in supervision.

Qualifications we seek in you! Minimum Qualifications / Skills

Preferred Qualifications / Skills

Why join Genpact?