Blue Yonder - Product Support Engineer

Description : Scope :

Position is focused on supporting various Blue Yonder Planning solutions in Demand / Fulfillment / Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our current technical environment :

Software : Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization

Cloud Architecture : MS Azure

Frameworks / Others : PL / SQL, RDBMS

What youll do :

• Understand the implemented solution / products
• Analyze the issues, identify Root cause and find the permanent solution to any problem
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical

roadmaps, within the company and, when necessary, to strategic customers

What we are looking for :

multiple customers.

testing skills and ability to make thoughtful proposals are also among the skills required

the customer.

(ref : hirist.tech)