Support Engineer & Full-Stack Developer

Company Description

CricViz is the world's leading cricket data and analytics provider, delivering comprehensive insight and analysis to top broadcasters and organizations. Powered by the most extensive database in world cricket, CricViz supports all levels of the game, from enhancing elite-level professional strategy to boosting fan engagement with popular tools like WinViz. We are committed to transforming cricket analysis and fan experience through advanced data.

Role Description

This is a full-time hybrid role for a Support Engineer & Full-Stack Developer, primarily based in Mumbai with some work from home flexibility. The individual will be responsible for providing technical support, troubleshooting issues, offering customer service support, and working on both backend and frontend development tasks. Day-to-day tasks include resolving technical issues, maintaining operational systems, developing new features, improving existing functionalities, and collaborating with both the support and development teams.

Qualifications

• Technical Support, Troubleshooting, and Customer Support skills
• Proficiency in Operating Systems
• Customer Service experience
• Familiarity with backend and frontend development technologies
• Strong problem-solving and analytical skills
• Excellent communication skills with the ability to work independently and as part of a team
• Experience in the tech or sports analytics industry is a plus
• Bachelor's degree in Computer Science, Information Technology, or a related field

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Skills Required

Customer Support, Frontend Development, Technical Support, Operating Systems, Troubleshooting