Inside Sales lead

Position : Inside Sales Lead

Location : Noida / Hybrid

Experience Required : 12-15 Years

Reports to : Head of Sales / Business Head

About The Role

We are seeking a dynamic and experienced Inside Sales Lead to head our inside sales operations. The ideal candidate will have proven expertise in telesales, customer acquisition, renewals, and managing large teams across diverse industries. This role requires a strategic thinker who can drive revenue growth, optimize sales processes, and ensure customer satisfaction through effective team leadership.

Key Responsibilities

• Sales Leadership :
• Drive inside sales operations for new acquisitions, upselling, cross-selling, and renewals
• Achieve and exceed monthly / quarterly sales targets and revenue goals
• Team Management :
• Lead, mentor, and motivate a team of inside sales representatives
• Manage performance metrics including NPS, CSAT, and sales conversion ratios
• Process & Strategy :
• Design and implement sales strategies aligned with organizational objectives
• Continuously refine telesales and customer engagement processes to improve efficiency
• Implement performance improvement initiatives using Lean Six Sigma practices
• Customer Relationship Management :
• Enhance customer engagement through CRM tools and data-driven insights
• Ensure strong customer retention and repeat business
• Operational Excellence :
• Manage manpower planning, attrition, training, and succession planning
• Oversee SLAs, SOPs, and process compliance
• Monitor and control budgets, sales forecasts, and P&L contributions

Key Skills & Competencies

Qualifications

Performance Indicators (KPIs)

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Skills Required

Team Management, Kaizen, Telesales, Customer Acquisition, Sla Management, Renewals, Lean Six Sigma, Sales Forecasting